Dear customer, You can track your items you purchased through the website that we provide. If you have any dissatisfaction when you receive your goods, you can check out return list. The return method is very simple, I believe you will quickly understand and operate.
- If you are not satisfied with the item you purchased and wish to return it. Please contact us within 45 days from receiving your order, We will process your return in the fastest time.
- We only support returns for items purchased at our store. We will refused the return if you are not buying item at our store
- If the products does not have any quality problems, no damage, no fakes, but you are still not satisfied. We still give you a return, but you need to pay the return shipping costs and processing fees.
- Non-returnable items include purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
If you are preparing a return, please provide the following information
- Order number
- Proof of purchase
- Video or photo of the faulty product
- Complete delivery address
- Contact telephone number or email.
In some cases, you may be required to include a video or photo of the defective product for proof in order to return or replace the product.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing band with 14 business days of receipt. Please contact the card-issuing band with questions about when the credit will be posted to your account.
If you haven’t received a credit for your return yet, here’s what to do.
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
If you have any questions or difficulties, please contact us timely. You can contact us by mail or phone. Our service team will help you accomplish refund as soon as possible
Thank you again.